For most people, becoming a parent is one of the most incredible gifts life can bestow. Of course, it can also be a scary time, particularly if you don’t have people beside you for support.

Rubin Swift left his hometown in Cleveland, Ohio, to pick up his newborn daughter in Ohio, Phoenix. He had sole custody, and so was delighted to be meeting his four-day-old baby, Ru-Andria.

Rubin couldn’t wait to bring his daughter home for his friends and family to meet.

However, when he went to the Sky Harbor International airport with Ru-Andria and made to check in, he was suddenly stopped in his tracks.

Despite the fact that he had a doctor’s certificate saying that Ru-Andria could fly, the airline, Frontier, said no.

Apparently, they have a policy that states babies under seven-days-old cannot fly with them, as per azfamily.com.

Stranded in a city he didn’t know, and without anyone to help him, Rubin began to panic.

What would he and Ru-Andria do?

Then he remembered an elderly woman he had met at the hospital. Joy Ringhofer is a volunteer at the Banner University Medical Center and had held Ru-Andria mere minutes after the girl was born.

When Rubin had first entered the room, he and Joy had got along. The two quickly struck up a friendship.

It was a long shot, but he had no one else to turn to. Rubin called Joy and explained the difficult situation he was in.

Fortunately, Joy didn’t hesitate for a second. As Rubin has confirmed, what she did was quite special: “I didn’t expect her to say, ‘I’m coming to get you and take you home.’ So, I’m thinking, ‘She is going to drive me back to Cleveland’ but she actually brought me to her house and feeding me and making sure my baby is alright.”

What followed during the next three days is certainly proof that there still are good people in the world.

Take a look at the video to see what happened: